How far in advance should I make a reservation?
We recommend that you make your reservation as early as possible. All of our inflatable's are rented on a first come first serve basis.
Does the fee include delivery, set-up, and removal?
Yes. There are no additional fees if your party is being held within our delivery area. Our delivery area is most of New Castle County. If you are located in Maryland, please call the office at (302) 328-5336 to find out if you are within our delivery area. Some out of state locations within our delivery area may be subject to a $20.00 delivery fee. We will deliver and remove the inflatable(s) to be sure they are set up safely. Unfortunately, we do not deliver to New Jersey or Pennsylvania at this time.
Do you require a deposit?
A $25.00-$100.00 non-refundable deposit is required to reserve any item. For larger events, please contact the office for the deposit amount required. The deposit is applied towards your balance. If we have to cancel your rental because of rain or high winds, we will refund your deposit back to you. You can also reschedule your rental as long as that unit is available.
How do I know you will show up?
Bakers Party Rentals is a reputable company. We pride ourselves on customer satisfaction and are dedicated to being the best moon bounce rental company in the area. In addition, we also give you a confirmation call the day before your scheduled event.
When do you set up and pick up inflatables?
We set up all inflatable's BEFORE your event is scheduled to begin. Your set up and pick up time is not included in your rental time. We ask for a 3 hour window frame prior to your scheduled start time. Pick up depends on our schedule for that day. If you need to make special arrangements for delivery or pick up, please let us know ahead of time and we will try our best to accommodate you.
What type of surface can you set up on?
We prefer setting up on grass, but we can set up on concrete or asphalt as well. We need to know in advance what type of surface the inflatable(s) will be used on so we can bring the proper equipment to secure them. To anchor the equipment on grass we use large stakes and on hard surfaces we use sand bags to secure the inflatable(s). We cannot set up any equipment on steep hills or slopes. Bakers Party Rentals can deny set up in any location that we feel is not safe.
Is electricity needed?
Electricity is required for most of the equipment. A standard, dedicated, electrical outlet within 120 feet of where the unit will be set up is all that is needed. An outside outlet is fine. We ask that nothing else be plugged into the same outlet that our equipment is plugged into. Some of our equipment requires two different outlets. The outlets must be on different circuits (an example would be one blower would be plugged into an outside outlet, the other blower would be plugged into a kitchen, garage, laundry room, etc.) We provide all the extension cords. If electric is not available, we do rent generators for an additional fee.
Do I need to do anything special before my party?
Please try to have an area picked out within 120 feet of an electrical outlet prior to our arrival. The area should be cleared of sticks, toys, animal waste, sharp objects, rocks, etc. The area must be large enough to accommodate the unit being rented. You also need at least a 5 foot clearance on all sides. The item being rented cannot be set up under low hanging wires, touching tree branches or any other objects. If you have a fenced-in yard, be sure that the gate opening is 36 inches or more. If it is smaller than 36 inches, we will not be able to get any inflatable through the gate. Please do not mow the grass the morning of your rental.
Am I responsible for any damage to the inflatable I rent?
All of our inflatable's are in excellent condition and clean. If an inflatable gets damaged while it is in your possession, you are responsible for the cost of the repairs. If water is used on non water inflatable's (such as bounces, joust, dry slides, etc.) you will be charged a $50.00 to $100.00 cleaning fee.
Can adults and teens use moon bounces?