Frequently Asked Questions and Answers FAQs
How do I make a
reservation?
To make a reservation, simply call 302-328-5336 or email us at
In your
email, be sure to include the date and time of your event, your location,
and the item(s) you are
interested in.
How far in
advance should I make a reservation?
We recommend making your reservation as
early as possible to insure the best selection
of the inflatable(s) you want. We do accept last minute reservations, as long as
we aren’t
booked up that day.
Does the fee include delivery, set-up, and
removal?
There are no
additional fees if your party is being held within our delivery area. Our delivery area is most of New Castle
County. If you are located in Pennsylvania and Maryland, please give us a call at 302-328-5336 to find out if
you are in our delivery area. Some out of state locations that we do deliver to are subject to a $20.00 delivery
fee. We will deliver and remove the inflatable(s) to make sure they are set up safely.
Do you require
a deposit?
We only require a deposit on
the water slides. A $50.00-$100.00 non-refundable deposit is required for all water slides. This deposit is
applied to the balance that is due at set up. If we have to cancel your rental because of rain or high winds, we
will refund your deposit back to you. You can also reschedule your rental as long as that unit is
available.
How do I know you will show
up?
Bakers Party Rentals is a
reputable company. We pride ourselves on customer satisfaction and are dedicated to being the best moon bounce
rental company in the area. In addition, we will give you a confirmation call the day before your scheduled
event.
When do you set
up and pick up the inflatables?
We set up all inflatables BEFORE your event is scheduled to begin. Your set up and pick up time isn’t
included in your rental time. We ask for a 2 hour window frame prior to your scheduled start time. Pick up depends
on our schedule for that day. If you need to make special arrangements for delivery or pick up, please let us know
ahead of time.
What type of
surface can you set up on?
We prefer setting up on
grass but we can set up on concrete or asphalt. We need to know in advance what type of surface the
inflatable(s) will be used on so we can bring the proper equipment to secure them. To anchor the equipment, on
grass we use large stakes and on hard surfaces we use sand bags to secure the inflatable(s).
Bakers Party Rentals can deny set up in any location that we feel isn’t safe.
Is electricity
needed?
Electricity is required for
most of the equipment. A standard, dedicated, electrical outlet within 120 feet of where the unit will be set up
is all that is needed. An outside outlet is fine. We ask that nothing else be plugged into the same outlet that
our equipment is plugged into. Some of our equipment requires two different outlets. The outlets must be on
different circuits (an example would be, one blower would be plugged into an outside outlet, the other blower
would be plugged into the kitchen, garage, laundry room, etc.) We provide all the extension cords. If electric
isn’t available, we do rent Generators for a fee of $65.00 (including gas).
Do I need to do
anything special?
Please try to have an area
picked out within 120 of an electrical outlet prior to our arrival. The area should be cleared of sticks, toys,
animal waste, sharp objects, rocks, etc. The area must be large enough to accommodate the unit being rented. You
also need at least a 5’ clearance on all sides. The item being rented can’t be set up under low hanging wires,
touching tree branches or any other objects. Please do not mow the grass the morning of your
reservation.
Am I responsible for any damage to the
inflatable I rent?
All of our inflatables that we rent out are in excellent condition and clean. If an inflatable gets damaged while
in your possession, you are responsible for the cost of the repairs. If water is used on non water inflatables such
as bounces, joust, dry slides, etc, you will be charged a $50.00 to $100.00 cleaning fee.
Can adults
and teens use moon bounces?
Our
moon bounces are made out of the strongest 18oz vinyl in the industry. They could easily accommodate teens and
adults. For safety reasons, we don’t allow teens and adults to bounce in them. We follow the rules of the
inflatable manufactures and our insurance company that only children 12 and under are permitted on the moon
bounces. We do rent inflatable interactive games designed for teens and adults.
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